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Job: Sr. Manager – PA

Title Sr. Manager – PA
Categories Sourcing Services
Location Pittsburgh, PA
Job Information

Job Purpose / Summary

 

The Senior Manager will act as the overall owner of the procurement program for a specific client.  S/he will lead the operations, make operational decisions and facilitate changes to services and ensure alignment on client expectations with the delivery team.  The Senior Manager will attend to day to day operational issues, managing client relationships; act as the liaison (i.e. single point of contact) with the client.  Senior Manager is expected to use discretion in applying best practices and procedures to resolve issues, demonstrate a broad and thorough understanding and application of technical and/or specialized concepts and knowledge in business and procurement in solving client problems.  Senior Manager is also responsible for implementing new processes, facilitating documentation and training necessary to roll out new procurement programs, and overall change management activities required for client’s new procurement initiatives. The Senior Manager must be able to manage complex, global client management, delivery teams and procurement capabilities. 

 

 

Key Responsibilities / Job Duties:

Denali Corporate

  • Active member of the Denali’s Client Management team
  • Provide thought leadership with respect to Procurement and Source to Manage processes

Delivery Management

  • Ensure the client engagement is executed successfully per contract requirements.
  • Assist Team Leads to setup and manage the central project queue, assign projects to team members
  • Assist clients with rolling out procurement programs, including change management, communication strategy, and business process improvement initiatives
  • Act as an escalation point with the team and client, communicating and resolving operational issues with Team Leads
  • Review metrics reporting for the entire program
  • Identify areas of process inefficiencies and suggest improvements to management
  • Work with Team Leads to develop templates and job aids to improve efficiency and effectiveness of Denali processes

Team Management

  • Provide leadership to the entire delivery team from a process, quality, and performance perspective
  • Arrange and coordinate training needs of the team on client specific processes and requirements.
  • Determine resource capacity of the delivery team needed to support client requirements
  • Provide input on delivery team members to management regarding performance, recognition, etc.    

Client and Program Management

  • Provide leadership and consultation on strategic projects with high importance and visibility within the client
  • Meet with the client program management team on a weekly basis and lead operations discussions
  • Balance client requests against Denali’s interests
  • Lead process improvement discussions to enhance operations.  Communicate changes to client and delivery teams
  • Ensure client specific processes and exceptions are documented in a category strategy and other available Intellectual Capital (IC)

 

Knowledge, Skills and Abilities:

Procurement Functional/Technical Skills:

  • Strong consultative skills, including but not limited to change management, program management, business process improvement, sourcing methodology, eSourcing technology, RFX development and management, communications management, and marketing internal programs
  • Mastery of client specific processes, terminology, political environment, systems and unique requirements by various business groups
  • Deep understanding of procurement methodology and ability to apply various concepts to sourcing activities at the Client
  • Familiarity with various best practice sourcing approaches and techniques
  • Ability to synthesize data, draw conclusion, and make recommendations based on understanding of client objectives and requirements
  • Ability to develop and implement processes across multiple programs to create consistency and efficiencies

Business Fundamentals:

  • Excellent written and verbal communication skills (both internally, with client stakeholders, and the supplier community)
  • A strong leader and a team player
  • Negotiation skills
  • Excellent project management skills including project planning, time management, multitasking, critical path definition
  • Excellent problem solving ability
  • Ability to manage multiple projects and initiatives simultaneously
  • A strong business acumen and P&L experience on a program level

Client Service Capabilities:

  • Strong client delivery orientation including demonstrated issue resolution and relationship management skills
  • Ability to learn and master client specific processes, terminology, political environment, systems and unique requirements by various business groups
  • Solid decision making ability using available facts in sensitive client situations

 

Required Education and Experience

  • Master’s Degree in Business, Economics, Finance, Supply Chain, Logistics or related field preferred
  • Professional certification in Procurement or Supply Chain from ISM, APICS, etc. preferred
  • 8-15 years of work experience in operational, program management, consulting capacity
  • Prior management experience of up to 10+ people on a project level
  • 5+ years’ experience in procurement process

 

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